FAQ

FAQ

How do I choose the right shade?

Shade selection can be a bit subjective. What looks accurate on screen may shift depending on lighting and skin undertone. If you’re unsure, starting with a tone that’s close to your natural skin rather than trying to match perfectly often works better.

Will the color look exactly the same in person?

Not always. Screen brightness, device settings, and even ambient light can change how a shade appears. Once applied, it may also look different depending on skin texture and base products underneath.

Can I return a product if the shade doesn’t suit me?

If the product remains unopened, a return may be possible within the allowed window. Once opened or tested, it generally falls outside return eligibility.

What if I have sensitive skin?

Trying a small amount first is usually a cautious approach. Skin can react differently based on routine, climate, or combination with other products.

Why does the texture feel slightly different than expected?

Texture can vary depending on storage conditions or batch differences. Slight firmness or softness, especially in powders, is not unusual.

My powder arrived with a small crack. Is it still usable?

Minor surface cracks can occur during transit and often do not affect performance. If the product is significantly damaged, it’s worth reaching out with details.

How long do these products typically last?

It depends on usage and storage. Regular exposure to air and moisture can gradually change how a product performs over time.

Do I need special tools to apply them?

Not necessarily. Brushes, sponges, or even fingertips can work depending on the product and the finish you prefer.

Do you ship internationally?

Yes. Delivery times vary by region, and customs duties or import taxes may apply depending on local regulations.

How can I get help with my order?

You can reach out via support@larueagellar.us.com. Including your order number helps move things along more efficiently.

Some questions are quick to answer, others take a bit more detail. Either way, messages are reviewed and responded to as they come in.